First, double-check you have at least 1GB of free storage available on your device. 

  • Typically under your phone's settings you can view just how much space you have available. 
  • iOS users: Settings > General > Storage & iCloud Usage


Second, try completely closing the Ripl app and re-opening. 

  • iOS: double tap the home button and swipe up on Ripl to close the application
  • Android: tap "recent apps" and swipe (or tap the "x") to close the Ripl app 


Third, try restarting your device. 

  • iOS: hold the lock and home button down at the same time for at least 10 seconds (for iPhone 7 devices, hold the sleep/wake button and the down volume)
  • Android: varies by device 


If you're still experiencing issues, please tap the Ripl menu, then "give us feedback" to send an email to the Support Team.