Troubleshooting

Error message, can't connect to Instagram?
First try typing each character in for your username and password (not using predictive/suggested text). Also make sure there are no extra spaces after your...
Tue, 16 Jan, 2018 at 11:34 AM
Why didn't my post show up on Instagram?
The posting process is a little different with Instagram because they don't allow outside apps to auto post to them. After you press share to Ins...
Fri, 19 Jan, 2018 at 4:37 PM
Why does the link to my website change once posted to social media?
Ripl shortens your weblink so we can track and report to you any clicks on your engagements. We create a unique shortened link for each post to exter...
Fri, 19 Jan, 2018 at 12:36 PM
Why can't anyone see my post on Facebook?
If you are the only one who can see your post on Facebook, you'll want to check your Facebook Privacy settings. You can adjust the privacy settings o...
Fri, 19 Jan, 2018 at 4:37 PM
What might cause my image quality to change?
Our videos are optimized for mobile devices and social media platforms since that is the primary use of our customers. That being said, most people ...
Thu, 21 Dec, 2017 at 8:40 AM
How do I get past the "screen overlay" detected message? (Android only)
The Ripl app doesn't request screen overlays but other apps on your phone may use screen overlays to show their content on top of Ripl (or any other ap...
Wed, 17 May, 2017 at 8:59 PM
Why is Instagram defaulting to Instagram Stories instead of my Instagram feed?
Samsung and LG devices made a change recently with default applications. The default application for Instagram may be selected as "Instagram Story"...
Thu, 22 Feb, 2018 at 4:44 PM
Why is my post getting cropped on Instagram?
We recommend using a square post size when sharing to your Instagram feed and a portrait post size when sharing to Instagram stories. If your post is gettin...
Thu, 25 Jan, 2018 at 11:24 AM
Why does it say "posted / published by Ripl" on my Facebook post?
When you share to a Facebook Page from the Ripl app you may see "Posted / Published by Ripl" at the top of your post. This caption is actually not...
Wed, 8 Nov, 2017 at 1:15 PM
Why is the Ripl app connecting to the wrong Facebook account?
Usually linking to the incorrect Facebook account happens if there's a Facebook account logged into your mobile web browser. Please follow the steps be...
Fri, 19 Jan, 2018 at 11:23 AM