Troubleshooting

Why is the Ripl app crashing or freezing?
First, double-check you have at least 1GB of free storage available on your device.  Typically under your phone's settings you can view just how muc...
Wed, 8 Nov, 2017 at 1:33 PM
Why didn't my post show up on Instagram?
The posting process is a little different with Instagram because they don't allow outside apps to auto post to them. After you press share to Ins...
Mon, 16 Jan, 2017 at 11:18 AM
Why is the Ripl app connecting to the wrong Facebook account?
Usually linking to the incorrect Facebook account happens if there's a Facebook account logged into your mobile web browser. Please follow the steps be...
Wed, 8 Nov, 2017 at 1:04 PM
Why does it say "posted / published by Ripl" on my Facebook post?
When you share to a Facebook Page from the Ripl app you may see "Posted / Published by Ripl" at the top of your post. This caption is actually not...
Wed, 8 Nov, 2017 at 1:15 PM
Why won't my video Auto-Play on Facebook?
Autoplay is a Facebook setting you can adjust. Please follow the steps below from your desktop browser to adjust your auto-play settings: Go to your Face...
Wed, 8 Nov, 2017 at 1:51 PM
Why does the link to my website change once posted to social media?
Ripl shortens your weblink so we can track and report to you any clicks on your engagements. We create a unique shortened link for each post to ext...
Thu, 17 Nov, 2016 at 9:44 AM
Error message, can't connect to Instagram?
Instagram made a recent development change that has caused some users to get an error message when trying to connect to Instagram. We're working to ada...
Wed, 8 Nov, 2017 at 12:26 PM
Why can't anyone see my post on Facebook?
If you are the only one who can see your post on Facebook, you'll want to check your Facebook Privacy settings. You can adjust the privacy settings ...
Fri, 18 Nov, 2016 at 10:27 AM
What might cause my image quality to change?
Our videos are optimized for mobile devices and social media platforms since that is the primary use of our customers. That being said, most people ...
Thu, 16 Nov, 2017 at 1:54 PM
Facebook iOS 11 Troubleshooting
If you're unable to disconnect the wrong Facebook account in the Ripl app, please click this link and logout of Facebook (tap the “hamburger” icon in t...
Wed, 8 Nov, 2017 at 1:07 PM