Hello Ripl customers! Please note that the following information is intended for American Express merchant customers who received a link to the special promotional offer. If you meet these criteria and have reached this FAQ article, it's because we have determined you are already an existing Ripl Pro subscriber. If you do not have a link to redeem this American Express merchant promotion, please click here to return to our main help site, thank you.

Q: When is the deadline for redeeming the offer?

A: Please redeem your offer on or before May 31st, 2020.

Q: I have an existing annual Pro subscription, how can I take advantage of the Amex offer?

A: To take advantage of this offer, you must sign up on or before May 31st, 2020. Therefore, if your existing Annual Pro subscription doesn't expire before May 31st, 2020, you will be better off keeping your current Annual Pro subscription in place (since your Annual subscription is pre-paid and your benefits remain valid longer than the American Express promotional offer validity period).

Q: Okay, my Pro subscription is monthly/my annual subscription expires before May 31st, 2020 and I want to sign up for the Amex offer. How do I cancel my existing Pro subscription?

A:  To cancel your Ripl Pro subscription on the mobile app, tap the Ripl menu, then "Manage Subscription." On the web app, you'll want to select "My Account" at the top of your screen. This should take you to where you purchased Ripl Pro so you can cancel the subscription. If for some reason that page won't load, please follow the steps below to cancel depending on how you subscribed to Ripl Pro. 

Subscribed through Apple: 

  1. From your device's home page, open iOS Settings

  2. Tap "iTunes & App Store," tap your Apple ID and "View Apple ID" (if prompted, enter your password)

  3. Tap "Subscriptions"

  4. Tap Ripl and turn off your monthly or yearly renewal option

If you experience issues unsubscribing, you can get in touch with Apple Customer Support here.

Subscribed through Google: 

  1. Go to play.google.com

  2. In the left menu, click "My Subscriptions" 

  3. Find Ripl, click "Cancel Subscription"

If you experience issues unsubscribing, you can get in touch with the Play support team here.

Subscribed through Ripl website: 

  1. Go to https://app.ripl.com
  2. If prompted, sign in with Facebook 
  3. Click the Ripl menu (3 dots), then "Manage Subscription" 
  4. Cancel Subscription.

Once you have successfully unsubscribed from your current monthly Pro subscription, please revisit the link you received from American Express to sign up for the promotion trial again. 

If after following the steps above to cancel your existing subscription, you are still unable to redeem your American Express promotional offer, please contact us at feedback@ripl.com and enter "Amex Pro Offer" along with the email address associated with your Ripl account in the description field.