Troubleshooting

Instagram
Error Message When Trying to Connect Instagram in Ripl:  If you're seeing an invalid email address or password error when connecting your Instagram ac...
Mon, 23 Jul, 2018 at 4:54 PM
Why is my PNG logo showing up with a white background?
With the most recent versions of iOS, when you import photos using iTunes import/sync or iCloud sync it will convert your transparent PNG file to a non-tra...
Fri, 20 Jul, 2018 at 3:09 PM
Log In to Ripl
The first time you access Ripl, you'll be asked to create an account using your Facebook or email address and password. The Facebook login will use wha...
Mon, 23 Jul, 2018 at 4:50 PM
December 1st Updates & Troubleshooting
On December 1st we had an issue that made it necessary for us to release app updates which may cause strange behavior. If you have not already updated t...
Sat, 1 Dec, 2018 at 10:35 AM
Why does the link to my website change once posted?
Ripl shortens your weblink so we can track and report the number of clicks on the link to you. We create a unique shortened link for each post so that you c...
Fri, 20 Jul, 2018 at 2:45 PM
What might cause image quality to change?
Our videos are optimized for mobile devices and social media platforms since that is the primary way our customers (and yours) are viewing videos. That b...
Mon, 1 Jul, 2019 at 2:40 PM
Crashing or Freezing
If you're experiencing crashing or freezing in the Ripl app at any point, please try the following steps to remedy the issue: 1. Double-check you h...
Mon, 1 Jul, 2019 at 2:39 PM
Problem trying to access the annual Ripl Pro subscription
If you landed on this page something went wrong when trying to access the annual Ripl Pro subscription. Please make sure you're clicking the annual lin...
Mon, 1 Jul, 2019 at 1:01 PM
Connecting to the wrong Facebook account
Usually linking to the incorrect Facebook account happens if there's a Facebook account logged into your mobile web browser. Facebook login tries to be...
Fri, 22 Mar, 2019 at 8:10 AM
Why does it say "Posted / Published By Ripl" on my Facebook post?
When you share to a Facebook Page from the Ripl app you may see "Posted / Published by Ripl" at the top of your post. This caption is actually no...
Fri, 20 Jul, 2018 at 3:38 PM