Team Invite Errors

TABLE OF CONTENTS

While inviting or accepting a team invite, there are several different errors you might come across. Below we have a list of the errors and possible reasons that you may be running into them. For general questions about our teams feature, please visit Ripl's Team Feature.

If you still need help troubleshooting the issue you are running into, please reach out using the Need Help? link in the app and our Customer Support staff will gladly assist.

Errors when trying to send an invite

Title	Possible Reasons
Message
Ready for an Upgrade?	The team owner is no longer subscribed to Ripl Premium
Take full advantage of Ripl Premium! Upgrade now to gain access to this feature and invite team members.
Do You Have a Typo?	Incorrect email structure
Can you double-check the email addresses you've entered? One or more appear to be invalid.
Your Invitation Expired	Invitation is deleted The business (team) has been deleted. The team owner's account has been deleted.
Your invitation to join this team has expired. Contact the team owner to resend your invitation to this team.

Errors when accepting an invite

Title	Possible Reasons
Message
Possibly Another Email Address?	The invitation has already been redeemed by another user. The email on the account you are logged into does not match the email that was invited.
Hmm, the email address you entered hasn't been invited to this team. Double-check your invitation email or contact the team owner.
Upgrade Needed	The team owner has deleted their account.
This Ripl account needs to be upgraded to a Premium subscription for access to the team feature. Contact the team owner for access.
Upgrade Needed	The team owner is no longer a premium subscriber.
This team owner needs to be upgraded to a Premium subscription for access to the team feature. Contact the team owner for access.
Welcome Back	You have already accepted this invite.
It looks like you have already accepted an invitation to join this business. Get out there and start creating marketing videos!