Team Invite Errors

TABLE OF CONTENTS

Errors when trying to send an invite

Errors when accepting an invite


While inviting or accepting a team invite, there are several different errors you might come across. Below we have a list of the errors and possible reasons that you may be running into them. For general questions about our teams feature, please visit Ripl's Team Feature.

If you still need help troubleshooting the issue you are running into, please reach out using the Need Help? link in the app and our Customer Support staff will gladly assist. 


Errors when trying to send an invite

TitlePossible Reasons
Message
Ready for an Upgrade?
  1. The team owner is no longer subscribed to Ripl Premium
Take full advantage of Ripl Premium! Upgrade now to gain access to this feature and invite team members.
Do You Have a Typo?
  1. Incorrect email structure

Can you double-check the email addresses you've entered? One or more appear to be invalid.

Your Invitation Expired

  1. Invitation is deleted
  2. The business (team) has been deleted.
  3. The team owner's account has been deleted.

Your invitation to join this team has expired. Contact the team owner to resend your invitation to this team. 

Errors when accepting an invite

TitlePossible Reasons
Message

Possibly Another Email Address?

  1. The invitation has already been redeemed by another user.
  2. The email on the account you are logged into does not match the email that was invited.
Hmm, the email address you entered hasn't been invited to this team. Double-check your invitation email or contact the team owner.
Upgrade Needed
  1. The team owner has deleted their account.

This Ripl account needs to be upgraded to a Premium subscription for access to the team feature. Contact the team owner for access.

Upgrade Needed
  1. The team owner is no longer a premium subscriber.
This team owner needs to be upgraded to a Premium subscription for access to the team feature. Contact the team owner for access.
Welcome Back
  1. You have already accepted this invite.
It looks like you have already accepted an invitation to join this business. Get out there and start creating marketing videos!

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