Ripl's Team Feature

TABLE OF CONTENTS

How do I create a team?

As a team owner, how do I add a team member?

As a team owner, how do I resend an invite?

As a team owner, how do I remove a team member?

As a teammate, can I leave a team?

Having Issues accepting or sending an invite?

What features do team members and team owners have?

How do I create a team?

Computer:

1. Click My Brand in the top navigation bar.
2. Select the business you wish to turn into a team from the dropdown.
3. Select the Team tab to the left of Creative.

If you are already a Ripl Premium subscriber, you can invite your first team member right away. If you are a Ripl Base subscriber, you will be given the option to upgrade to Ripl Premium to take advantage of this new feature.

Once a team member accepts your invite, then your business automatically converts to a team!

Mobile:

1. Click on the mobile menu (3 gray lines in the upper left corner of the Ripl home screen).
2. Select the business that you want to turn into a team. 
3. Tap on My Team.

If you are a Base tier subscriber, you will see a crown with the option to upgrade to Premium to unlock this feature. As a Premium subscriber, you will see a plus button that will open the manage team screen and allow you to invite team members.

Once a team member accepts your invite, then your business automatically converts to a team!

As a team owner, how do I add a team member?

Computer:

1. Navigate to the Team tab.
2. Click on the Invite team members button in the upper right-hand corner.
3. A dialog will appear which contains up to 5 text inputs for your team member’s emails. 
4. The invited team members will then receive an email instructing them on setting up a brand new account or connecting to an existing Ripl account. It is important that your team member uses the same email as the invite was sent to when signing in or creating a new account. 

If you have issues accepting an invite, please reach out to [email protected], and we can assist.

Mobile:

1. Click on the mobile menu (3 gray lines in the upper left corner of the Ripl home screen).
2. Tap the dropdown menu next to your business name and select the business that you want to turn into a team.
3. Tap on My Team.
4. Select the Invite new team member button at the bottom of the team management screen.
5. Input the email of the person you wish to invite to collaborate.
6. Tap Send invite.
7. Each person you invite will receive an email instructing them to set up a brand new account or connect to an existing Ripl account. It is important that your team member uses the same email that the invite was sent to when signing in or creating a new account. 

If you have issues accepting an invite, please reach out to [email protected], and we can assist.

As a team owner, how do I resend an invite?

Computer:

1. Navigate to the Team tab.
2. Click on the envelope icon to the left of the pending team member if you wish to resend the invite.
3. A dialog will appear, which will ask you to confirm that you wish to resend the invite.

Mobile:

1. Click on the mobile menu (3 gray lines in the upper left corner of the Ripl home screen).
2. Select the team business using the dropdown at the top of the screen.
3. Tap on My Team.
4. Select the pending invite you want to resend (Note: Pending invites are shown as “Invited” members at the bottom of the member list).
5. Tap on the Resend invite button at the bottom of the screen.
6. A dialog will appear and ask for your confirmation to resend the invite.

As a team owner, how do I remove a team member?

Computer:

1. Navigate to the Team tab.
2. Click on the trash can icon next to the team member you wish to remove.
3. A dialog will appear which will ask you to confirm you wish to remove that team member.

Mobile:

1. Click on the mobile menu (3 gray lines in the upper left corner of the Ripl home screen).
2. Select the team business using the dropdown at the top of the screen.
3. Tap on My Team.
4. Select the team member you want to remove.
5. Tap on the Remove team member button at the bottom of the screen.
6. A dialog will appear and ask for your confirmation to remove the team member.

As a teammate, can I leave a team?

Computer:

1. Navigate to the Team tab.
2. Click on the Leave this team button in the upper right-hand corner.
3. A dialog will appear which will ask you to confirm you wish to leave the team.

Mobile:

1. Click on the mobile menu (3 gray lines in the upper left corner of the Ripl home screen).
2. Select the team business using the dropdown at the top of the screen.
3. Tap on My Team.
4. Tap on the Leave team button.
5. A dialog will appear and ask you to confirm you wish to leave the team.

Having Issues accepting or sending an invite?

View this support article to see what may be happening: Team Invite Errors

What features do team members and team owners have?

Team members can:

• Create posts
• Edit posts
• Delete posts
• Share and schedule posts (only to already connected socials)
• Save drafts
• Customize brand logos, colors, and fonts

Team members cannot:

• Add and remove members
• Add and remove social media accounts

Team owners can:

• Create posts
• Edit posts
• Delete posts
• Share and schedule posts 
• Save drafts
• Customize brand logos, colors, and fonts
• Add and remove members
• Add and remove social media accounts