Q/A
Why are you removing the Facebook ads feature?
We have received feedback that this feature isn’t hitting the mark for many of our customers. And because we are a small team, we are instead focusing on features and upgrades that will significantly improve your Ripl experience. We are intent on helping you quickly and easily create and share beautiful social media for your business!
When will this feature become unavailable?
You can continue to use this feature until February 15, 2023. Any ads you start from now on will be required to end by February 15, 2023.
Will I still have access to the ads I created in Ripl?
If you have previously created an ad in Ripl, you will still have access to the My ads tab on the Web for the next 6 months, where you can view your previous ads. You will not have access to create any new ads.
What will happen to my ad credit?
You will have until February 15, 2023 to use your ad credit. If you are not able to use your ad credit, please submit a help ticket to customer support and we will determine your eligibility, and if eligible, assist you with a refund.
Have more questions about the removal of this feature? Feel free to reach out to our customer support team! You can email us at [email protected].