Ripl's Team Feature

It has arrived. You asked, we listened! We have now created a team feature so now as a Ripl Premium subscriber, you can invite up to 5 collaborators on each business profile!

TABLE OF CONTENTS

How do I create a team?

As a team owner, how do I add a team member?

As a team owner, how do I resend an invite?

As a team owner, how do I remove a team member?

As a teammate, can I leave a team?

Having Issues accepting or sending an invite?

What features do team members and team owners have?


How do I create a team?

Computer:

  1. Click My Brand in the top navigation bar.
  2. Select the business you wish to turn into a team from the dropdown
  3. Select the Team tab to the left of Creative.

If you are already a Ripl Premium subscriber, you can invite your first team member right away. If you are a Ripl Base subscriber, you will be given the option to upgrade to Ripl Premium to take advantage of this new feature.


Once a team member accepts your invite, then your business automatically converts to a team!


Mobile:

  1. Navigate to the My posts tab in the bottom right corner of your screen. 
  2. Tap the dropdown menu next to your business name.
  3. Select the business that you want to turn into a team. 
  4. Tap on Brand Settings and scroll down to the TEAM section. 
  5. Tap anywhere on the TEAM section to start building your team.

If you are a Base tier subscriber, you will see a crown with the option to upgrade to Premium to unlock this feature. As a Premium subscriber, you will see a plus button that will open the manage team screen and allow you to invite team members.


Once a team member accepts your invite, then your business automatically converts to a team!


As a team owner, how do I add a team member?

Computer:

  1. Navigate to the Team tab.
  2. Click on the Invite team members button in the upper right-hand corner.
  3. A dialog will appear which contains up to 5 text inputs for your team member’s emails. 
  4. The invited team members will then receive an email instructing them on setting up a brand new account or connecting to an existing Ripl account. It is important that your team member uses the same email as the invite was sent to when signing in or creating a new account. 


If you have issues accepting an invite, please reach out to feedback@ripl.com and we can assist.


Mobile:

  1. Navigate to the My posts tab in the bottom right corner of your screen
  2. Tap the dropdown menu next to your business name and select the business that you want to turn into a team
  3. Tap on Brand Settings and scroll down to the TEAM section
  4. Tap on the TEAM section 
  5. Select the Invite new team member button at the bottom of the team management screen 
  6. Input the email of the person you wish to invite to collaborate
  7. Tap Send invite
  8. Each person you invite will receive an email instructing them to set up a brand new account or connecting to an existing Ripl account. It is important that your team member uses the same email that the invite was sent to when signing in or creating a new account. 


If you have issues accepting an invite, please reach out to feedback@ripl.com and we can assist.


As a team owner, how do I resend an invite?

Computer:

  1. Navigate to the Team tab.
  2. Click on the envelope icon to the left of the pending team member you wish to resend the invite to.
  3. A dialog will appear which will ask you to confirm that you wish to resend the invite.


Mobile:

  1. Tap on the My posts icon at the lower right of the screen
  2. Select the team business using the dropdown at the top of the screen
  3. Tap on the Brand Settings button.
  4. Scroll to the TEAM section and tap on the pencil icon
  5. Select the pending invite you want to resend (Note: Pending invites are shown as “Invited” members at the bottom of the member list)
  6. Tap on the Resend invite button at the bottom of the screen
  7. A dialog will appear and ask for your confirmation to resend the invite


As a team owner, how do I remove a team member?

Computer:

  1. Navigate to the Team tab
  2. Click on the trash can icon next to the team member you wish to remove
  3. A dialog will appear which will ask you to confirm you wish to remove that team member.

 

Mobile:

  1. Tap on the My posts icon at the lower right of the screen
  2. Select the team business using the dropdown at the top of the screen
  3. Tap on the Brand Settings button
  4. Scroll to the TEAM section and tap on the pencil icon
  5. Select the team member you want to remove
  6. Tap on the Remove team member button at the bottom of the screen
  7. A dialog will appear and ask for your confirmation to remove the team member

As a teammate, can I leave a team?

Computer:

  1. Navigate to the Team tab
  2. Click on the Leave this team button in the upper right-hand corner
  3. A dialog will appear which will ask you to confirm you wish to leave the team


Mobile:

  1. Tap on the My posts icon at the lower right of the screen.
  2. Select the team business using the dropdown at the top of the screen.
  3. Tap on the Brand Settings button.
  4. Scroll to the TEAM section and tap on the pencil icon.
  5. Tap on the Leave team button.
  6. A dialog will appear and ask you to confirm you wish to leave the team

Having Issues accepting or sending an invite?

View this support article to see what may be happening: Team Invite Errors


What features do team members and team owners have?

Team members can:

  • Create posts
  • Edit posts
  • Delete posts
  • Share and schedule posts (only to already connected socials)
  • Save drafts
  • Customize brand logos, colors and fonts

Team members cannot:

  • Add and remove members
  • Add and remove social media accounts
  • Anything related to Facebook Ads


Team owners can:

  • Create posts
  • Edit posts
  • Delete posts
  • Share and schedule posts 
  • Save drafts
  • Customize brand logos, colors and fonts
  • Add and remove members
  • Add and remove social media accounts
  • Anything related to Facebook Ads


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